These systems are set to “high performance”, no system sleep, panels set to sleep after 45 minutes, and the “. Most systems we deploy don’t have mousepads, and instead run on the bare desk. All the panels should have gone to sleep after 45 minutes, but instead only one did. I spent hours checking Windows settings, BIOS settings, trying fixes found on the internet, but the issue persisted. The best part in all this is that the mouse also affects non-Dell systems.
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DELL USB WIRED MOUSE MOCZUL-DELL
All the panels should have gone to sleep after 45 minutes, but instead only one did. What seems to be happening is the packets that are being sent from the mouse don’t always push the panel out of sleep mode or out of screen saver, but instead seem to reset the internal timer for activating panel sleep. One of the last tests I did was also the most telling.
I never tested system sleep, but I’m sure they would also bring a system out of sleep. These systems are set to “high performance”, no system sleep, panels set to sleep after 45 minutes, and the “.
Mozul spent hours checking Windows settings, BIOS settings, trying fixes found on the internet, but the issue persisted. Still no resolution, so I install the Lenovo mice and move on. Most systems we deploy don’t have mousepads, and instead run on the bare desk.
MOCZUL-DELL DELL MOUSE 6 BUTTON LASER MOUSE WITH USB CABLE – 6 BUTTON
It may not be a safety issue, but certainly affects the systems ability to reach sleep consistently which causes higher power consumption and will reduce the life of panels that can’t reach sleep mode.
Sometimes they are enough to stop sleep, or screen saver. Delp now to Septemberand this issue is still gnawing at me. This test proved my theory! It is truly fascinating watching a room of 20 systems where the panels are randomly changing states, intermittently coming out of screen nouse to the login window, or panels going to sleep only to wake up again, never going into screen saver or never reaching sleep.
It also caused the same issue on the Lenovo system.
Now I have about 5 ddll production dates to test. Putting the mouse on a rough nylon mousepad really brings out the issue. I then let the systems go idle and watched them for minutes.
Dell Silver USB Laser Optical Mouse MOCZUL
Most systems only went into screen saver, and the two panels that did sleep eventually woke up sell to the login window. A WireShark capture with the USB plugin showed intermittent packets being received from the mouse when they were sitting idle. Fast-forward a few months to April Since I never found a resolution, I simply pulled all the Dell mice and replaced them with the old Lenovo mice, and the panels slept fine.
I am determined to get this nouse up to Dell’s attention, hopefully second level or higher. I contacted Dell first-level support through Chat, but this didn’t go very far.
The original Lenovo mice never had this problem. I have put up this page in the hopes of helping anyone else that has seen weird sleep issues when a Dell MOCZUL model mouse is attached to your system.
We imaged these with a custom built Windows 7 image. The best part in all this is that the mouse also affects non-Dell systems. So this issue is not related to drivers, BIOS revisions, or even limited to a few system models, it is definitely a mouse hardware issue. It was when I disconnected the mouse and keyboard that the panels went to sleep. As of late September I have finally reached someone at Dell above level 1, and am in the process of diagnosing the issue. The problem was finally isolated to the mouse I saw about packets in about 2 hours, compared to about 60 packets in 6 hours on the same mousepad but running in normal sensitivity mode 1-LED.
After the systems had sat idle for a few hours I noticed that only about half the panels were sleeping, where instead all should be. I had a theory that the MOCZUL was incorrectly detecting movement, and by turning up the DPI setting button on the top of the mouse to its highest value, it would amplify this effect.
I take these into the lab and they all cause the sleep problem, so this issue affects the whole model line, at least 16 months. In our training labs all the mice are on mousepads, but I’ve been testing on an anti-static mat when on my bench. I attempted to get this issue raised to Dell through our reps, but this also failed.