It should show the drive size with a second indented line beneath it that shows the volume of the drive. Click “Go” on the top menu bar, then choose “Utilities” and open the “Disk Utility” application. Touro Cloud Backup Support. Select ExFAT from the format dropdown. See questions and answers.

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Warranty & Support

Good piece of equipment and am satisfied with the purchase, with one exception. Click on the “Apple Menu” in the top left corner of your desktop. hitacui

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Once complete, the box will show “Unallocated”. Top Reviews Most recent Top Reviews. Decided to get an additional portable HD for my parties and keep this one as the main backup for everything. Upgrade for more cloud storage Upgrade to a premium account and receive GB of cloud storage. Please try again later.

Terms and conditions apply. This problem with the drive makes it useless for automated backups, and is annoying for simple use. The backup software confuses dedk with not being able to write to the destination drive and therefore displays the “Backup drive is read-only.


Right click the “Unknown Device” and select “Properties. Loading recommendations for this item To get a copy of the software after a format please download it at http: Find the listing for the external hard drive in the lower middle portion of the window.

Tpuro your external hard drive came with with a Y-cable, use both USB connectors to ensure the drive is getting the appropriate power. In “Disk Management” check to see if the drive is visible. AmazonGlobal Ship Orders Internationally.

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HGST Touro Pro | Product Support and Help

Disconnect the external drive, reboot the computer and reconnect the drive when the computer has finished restarting. Page 1 of 1 Start over Page dewk of 1. On tourk Mac, the drive should appear on your Desktop shortly after being connected. East Dane Designer Men’s Fashion. If it is not listed under “Disk Drives,” expand the “Other Devices” category and see if there is an entry for an “Unknown Device.


Amazon Renewed Refurbished products with a warranty. You can even share your online content with others by simply sending a web link. Enjoy two levels of data protection, with both local and cloud backup, to help keep your photos, movies, music and documents not only safe but available anytime, anywhere, from any smartphone tourl computer web browser. Deleting the partition will cause all data on the drive to be lost.

The formatting will start and will be busy until complete. Upgrade to a paid account and receive GB of cloud storage. Click “Erase” at the bottom of the screen. Then right click on the drive again and select “create partition” from the higachi. The drive is not read-only and is functioning properly.

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